Frequently Asked Questions
Everything you need to know about our premium chocolate and services.
How should I store my Valrhona chocolate?
To maintain optimal flavor and texture, store your chocolate in a cool, dry place between 16°C and 18°C (60°F - 64°F). Avoid refrigeration if possible, as humidity can cause sugar bloom.
Do you offer climate-controlled shipping?
Yes, during warmer months or when shipping to hot climates, we use insulated packaging and ice packs to ensure your chocolate arrives in perfect condition without melting.
Are your chocolate products gluten-free?
Many of our chocolates are naturally gluten-free; however, they are produced in a facility that handles wheat. Please check the specific ingredient list on each product page for detailed allergen information.
What is the shelf life of Valrhona chocolate?
Most of our dark chocolates have a shelf life of 12 to 14 months, while milk and white chocolates typically stay fresh for 8 to 12 months when stored correctly.
Can I return food items if I change my mind?
Due to food safety regulations and the perishable nature of our products, we cannot accept returns on chocolate items. If your order arrives damaged, please contact our support team immediately.
Is Valrhona chocolate sustainably sourced?
Absolutely. Valrhona is a certified B Corp and 100% of our cocoa beans are traceable back to the producers, ensuring fair labor practices and environmental protection.