Returns & Exchanges

Due to the perishable nature of our premium chocolates and culinary ingredients, we prioritize food safety and quality above all else. If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of delivery for a replacement or refund.

Return Process

• 1.
  Check Your Order

  Upon arrival, inspect your chocolate for any signs of heat damage or transit-related issues to ensure it meets Valrhona’s high standards.

• 2.
  Contact Support

  Email our guest services team with your order number and clear photos of the damaged product or incorrect item received.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 2 business days to determine eligibility for a refund or a fresh replacement.

• 4.
  Resolution

  Once approved, we will issue a credit to your original payment method or expedite a new shipment at no additional cost to you.